1. Cancellation
1.1 Order Cancellation
You may cancel your order on SaviCosmoPharma within 24 hours of placing it. To cancel, please contact our customer support team at [Insert Phone Number] or email us at info@savicosmopharma.com. We will process your cancellation promptly.
1.2 Subscription Cancellation
For subscription-based services, you can cancel your subscription at any time. However, please note that cancellation does not entitle you to a refund for the current billing cycle.
2. Refunds
2.1 Eligibility for Refunds
Refunds are available under the following circumstances:
- Product Defect: If you receive a defective product, please notify us within 7 days of delivery. We will arrange for a replacement or issue a refund.
- Order Cancellation: If you cancel an order within the specified time frame (see Section 1.1), we will process a refund.
- Subscription Cancellation: If you cancel a subscription, any unused portion of the subscription fee will be refunded.
2.2 Refund Process
To request a refund, follow these steps:
- Contact our customer support team via email or phone.
- Provide relevant details, including your order number and reason for the refund.
- Our team will review your request and initiate the refund process if eligible.
2.3 Refund Timeline
Refunds typically take 5–7 business days to process. The exact timeline may vary based on your payment method and bank processing times.
3. Contact Information
For any cancellation or refund-related inquiries, please reach out to us at:
- Email: info@savicosmopharma.com
